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Bring in the firing squad?
ďItís hard to soar like an eagle when you are surrounded by a bunch of turkeys!Ē
Well, itís not really the whole crew, itís just that one. Itís so infuriating; heís well liked, loyal, mostly dependable, sometimes competent but certainly not always Ö
Now, Iím going to assume you are a strong leader and that you hire properly, so thatís not the issue. But even with the strongest leadership and best hiring practices, sometimes employees donít work out. And when one or more people arenít working out for whatever reason, you have to take action. But thatís the issue, isnít it? How to you know itís time to let someone go? This is a big decision Ė you donít want to mess up someoneís life just because they are having a bad day (or you are having a bad day). The truth is that most of us wait too long to let someone go. We wait until itís completely obvious that there is no other way out and by that time the whole organization realizes that this person needs to go Ė and that you are hesitating instead of acting. You donít want to get to that point.
So how do you know itís time for someone to go? Here are some questions you should ask yourself:
- What is he like on his typical day? I hear business owners say all the time, ďOn his best day, heís great.Ē But if those great days are few and far between, itís not worth it, is it? On a typical day he needs to exceed expectations, and his days below expectations should be few and far between.
- Do you need to constantly keep after him about his performance? How many conversations have you had about performance with him? How much are you complaining about him to others? Is it once a month? Once a week? Youíve got better things to do with your time.
- Are you afraid of letting him go because everyone likes him? It sounds to me like you know they deserve to get fired, but you are concerned about the repercussions. But what are the repercussions of letting him stay? That is not a good reason not to fire someone. Youíre just rationalizing. Itís never as bad as you think.
- What return are you getting on the time and energy you are investing in him? If you are having regular performance management conversations with him, do they have an effect? Is his performance improving and staying improved? You should be getting more out of him than the time you are putting into him.
- How much time do you spend with him? What if you took the time you are spending managing his performance and invested it in one of your best employees? What if you put that time toward a new customer, or toward your best customer? How would that affect your business?
But keeping an employee who doesnít contribute to your business just wonít work. And you might be surprised to learn that you are not the only who is affected by this particular employee. It likely bothers your other team members Ė and it undoubtedly bothers the employee in question too. How would you like to show up to work and not contribute or not ďget itĒ? Someone needs to put the team out of its misery. And that someone is you.
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