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Why hiring goes wrong
But hiring goes so wrong so often.
Why do people struggle to hire competent, ambitious, responsible people? There are so many good ones out there! Iíve actually spent years pondering this question and I've decided that hiring goes wrong for two reasons. Let me explain.
Practical reasonsMost small business folks arenít experienced hiring managers. They just donít hire a lot, and when they do they often take short cuts (hiring friends or family), and donít really develop a system that gets improved over time. This is easy enough to fix. There are lots of resources for writing good job ads, screening candidates, writing an interview guide (an interview without an written interview guide has a 50% chance of a successful hire), etc. Once good hiring practices are implemented, things start to get better.
But better isnít good enough.
Personal reasonsYou also have to look at whatís going on for the business owner whoís doing the hiring. This may not happen to you, but Iíve seen it often enough that I have to mention it. Some business owners feel like they donít deserve to have good help. Either they are insecure about their own business skills and donít want to be ďfound outĒ, they legitimately doubt that anyone good would come work for them, or they are just so used to getting by on scraps. But for whatever reason, they canít visualize someone good, someone amazingly, really good on their team. So they donít look for that person, or subtlety sabotage the interview when one shows up. Sometimes this happens even after that potential star gets hired.
I think many business owners are all too aware of their businesses shortcomings, and far too willing to let those warts show. They donít want anyone to join ďunder false pretensesĒ so they want to share every terrible thing about them and their business. That also have a hard time seeing all the great things that their business has to offer. So they have a hard time selling the opportunity.
What do you think is most important to a successful hire? How have you found that difference maker for your team?