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Process	Charge! Vol 7, No 8 The right approach and pricing mechanism can help service businesses realize more profit.	08/11/10
Process	Client Gift-Giving: What They Wish You Knew Vol 8, No 11 It’s not just the thought that counts when it comes to client gifts.	11/15/11
People	Coach Your First String First Vol 4, No 2 Managing a business, especially a small business, is like coaching a sports team. Like any team, you have your stars, and inevitably, you have your benchwarmers. While both groups have a place in your organization, they should not be managed in the same way.	02/06/07
People	Collaborate, Don\'t Evaluate Vol 6, No 2 We have found that the best approach to performance evaluations is not to act as a judge but as a coach.	02/05/09